Frequently asked questions
01/
What Does "10-Free" Mean?
10-free is considered the purest of all free nail polishes and are created without 10 of the most common chemicals found in nail polishes: Toluene, Dibutyl Phthalate (DBP), Formaldehyde, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, parabens, animal by-products, and fragrance.
02/
What Method Is Used For Shipping?
Orders are sent out via USPS. Customs orders are mailed via 2-day priority mail, while normal orders are mailed regular with 5 day shipping.
03/
If I Am An International Customer, Do I Have To Pay Customs & Taxes?
Yes. Taxes are caculated at checkout, however, customs or back end charges are not placed until the package has exited the United States.
04/
Can I Change My Order Once I've Placed It?
No, once you place an order it is final. However, if the order has not been shipped yet, you can cancel the order and place a new one.
01/
How Often Do You Restock?
Products are restocked at the beginning of every month. Press On Nails are restocked more frequently, within a 2 week time period.
02/
How Can I Get In Touch With Customer Service?
You can reach out for questions or help regarding your order via email or phone communitcation. Our email is sales.luxuriousvegan@gmail.com and our Buisness Line is 832-804-2710. Customer Service is available 24/7.
03/
Why Do You Not Ship To Turkey?
Unfortunately, Turkey has placed a ban on the import of ALL cosmetic products, so we are unable to ship our products to Turkey.
04/
Are Luxurious Vegan products sold at any other retailers?
As of now, our products are only sold exclusively online. However, there will be monthly Pop Up Events that we'll be hosting around Houston TX. Visit our Events page for more information.